Privacy Policy

What are cookies?

Cookies are small data files that are received on the terminal from the website visited and are used to record certain browsing interactions on a website, storing data that can be updated and recovered. These files are stored on the user's computer and contain anonymous data that is not harmful to their computer. They are used to remember the user's preferences, such as the selected language, access data or page personalization.


Cookies may also be used to record anonymous information about how the visitor uses the site. For example, from which web page you have accessed or if you have used an advertising banner to reach it.


Why does this website use cookies?

THIS WEBSITE uses strictly necessary and essential cookies so that you can use our websites and be able to move freely, use secure areas, configure personalized options, etc. It also uses cookies that collect data related to website usage analysis. These are used to help improve the service for the user, measuring the use and performance of the page to optimize and personalize it.


Our sites may also have links from social networks (such as Facebook or Twitter). THIS WEBSITE does not control the cookies used by these external websites. For more information about cookies from social networks or other third-party websites, we recommend that you review their own cookie policies.


What use do we give to the different types of cookies?

According to its purpose:

Technical cookies

Cookies are essential techniques and strictly necessary for the correct functioning of a web portal and the use of the different options and services it offers.

For example, those that serve to maintain the session, response time management, performance or validation of options, use of security elements, sharing content with social networks, etc.


Personalization cookies

These cookies allow the user to specify or customize some characteristics of the general options of the website. For example, setting the language, regional settings, or browser type.


Analytical cookies

Analytical cookies are those used by our web portals to create browsing profiles and be able to know user preferences in order to improve the offer of products and services.


For example, through an analytical 'cookie' the geographical areas of greatest interest to a user would be controlled, which is the most widely accepted product, etc.


Advertising/advertising cookies

Advertising cookies allow the management of advertising spaces according to specific criteria. For example, the frequency of access, edited content, etc.


Advertising cookies allow, through advertising management, to store behavioral information through the observation of habits, studying access and forming a profile of user preferences, to offer advertising related to the interests of your profile.


According to deadline:

Session cookies

Session cookies are those that last as long as the user is browsing the website and are deleted when the user finishes doing so.


Persistent cookies

These cookies are stored on the user's terminal for a longer time, thus facilitating control of the chosen preferences without having to repeat certain parameters each time the website is visited.


What if I don't want to have these cookies or do nothing?

To comply with current legislation, we must ask you for permission to manage cookies. If you decide not to authorize the treatment by indicating that you do not agree, we would only use technical cookies, since they are essential to navigate our website. In that case, we would not store any cookies. If you continue browsing our website without denying authorization, this implies that you accept its use.


Please note that if you reject or delete web browsing cookies, we will not be able to maintain your preferences, some features of the pages will not be operational, we will not be able to offer you personalized services and every time you browse our website we will have to solute. ask you again for your authorization to use cookies.


If, however, you decide to modify the configuration of your access to the website, you should know that it is possible to delete cookies or prevent this information from being recorded on your computer at any time by modifying the configuration parameters of your browser:



These browsers are subject to updates or modifications, so we cannot guarantee that they completely adjust to the version of your browser. You may also use another browser not included in these links such as Konqueror, Arora, Flock, etc.


To avoid these imbalances, you can access it directly from the options of your browser, which is generally found in the Options menu, in the “Privacy” section. (Please consult your browser's help for more information.)


Is the data collected in cookies used on websites that are not THIS WEBSITE?

Some of our cookies are used to generate advertising on third-party networks or to perform analytics for which we use tools external to THIS WEBSITE. The cookies used are for the exclusive use of the bank and its group of companies, which in no case sells them.

On this WEBSITE we work with trusted suppliers who help us in the management and personalization of our web pages.


So what does the above information mean?

If you accept our cookies, you allow us to improve the websites of THIS WEBSITE to offer you optimal access and give you a more effective and personalized service.


Additionally, you can configure your browser to allow only trusted websites or pages you are currently browsing to manage cookies, allowing you to select your preferences.


With this policy, THIS WEBSITE demonstrates the commitment acquired with current legislation on the use of cookies, giving you information so that you can understand what type of cookies we will use and why we do so. With this we intend to provide you with transparency in relation to the data processed during navigation on our website from your device.

This policy is reviewed periodically to ensure its validity, so it may be modified. We recommend that you visit the page regularly, where we will inform you of any updates.


¿Where can i get more information?

If you need more information about the cookie directive, please consult the Official State Gazette published on March 31, 2012 (for Spain), in which the directives on electronic communications are transposed. You can also consult the directive at Information Commissioner Office (in English).


Additionally, you can access educational videos published by the Spanish Data Protection Agency that explain, step by step, how to configure the privacy options of browsers, social networks and the most common mobile operating systems, in AEPD Videos.